iPhone Kitting Instructions

How this works

Every iPhone on this order is already registered to Boston Children's Hospital in Apple Business Manager (ABM). The first time a phone is powered on and connected to Wi-Fi, it automatically downloads BCH's management profile and then installs BCH's apps and settings on its own. Most setup screens are skipped automatically.

Your job: label each phone, walk it through the few remaining setup screens, open a handful of apps and accept their prompts, set a few settings, check it, and pack it.

1. PrepareSupplies, Wi-Fi, charge
2. LabelSerial number on the phone's back
3. SetupPower on, enroll in BCH management
4. Hub appOpen, accept prompts
5. Apps installedWait until every app finishes
6. SettingsLocker, 5G, App Store
7. Rover & HaikuOpen once, accept prompts
8. Quality checkVerify and log each phone
9. Case & packCase on, box, ship

Menu names can differ slightly between iOS versions.

The rules that matter most

Breaking one of these usually means the phone has to be erased and set up again.

1. Never skip Remote Management. If the Remote Management screen does not appear during setup, stop working on that phone and follow Troubleshooting.
2. Never sign in with an Apple Account (Apple ID) — not in setup, the App Store, or Settings.
3. Never sign in to any app with a username or password. Just open the apps listed here and accept their prompts.
4. Keep phones on Wi-Fi and on power until every app has finished installing.
5. Do not install, delete or move apps, and do not change settings that aren't in this guide. BCH's management handles everything else.
6. When something doesn't match this guide, set the phone aside and ask BCH — don't improvise.

0Before you start

Get ready

1. Charge phones to at least 50% before starting, and keep them on power during setup.
2. Open the manifest and fill in one row per phone as you go.

1Label the phone

The serial number label goes on the back of the iPhone itself — not on the case.

1. Print a label with the iPhone's serial number. The serial number is printed on the iPhone's retail box — keep the box until the label is on.
2. Wipe the back of the phone with an alcohol wipe and let it dry.
3. Apply the label to the back of the phone.

   • Do not cover the cameras, flash, or microphone.
   • Keep it flat and straight, with no bubbles or lifted corners. Press firmly for a few seconds.
4. After setup, the serial in Settings›General›About must match the label — this is checked in Quality check.

2Power on & setup

Press and hold the side button until the Apple logo appears. BCH's configuration skips most setup screens automatically, so you should only see the ones below.

The Home Screen appears and BCH's apps start installing on their own (gray icons that say Waiting… or Loading…).

3Hub app (Omnissa Intelligent Hub)

Wait until the Hub icon finishes installing (no gray icon or progress ring), then:

1. Tap Hub to open it.
2. Data & Privacy: tap Accept.
3. Location: iOS first offers only Allow Once / Allow While Using App / Don't Allow. Tap Allow While Using App. When a second prompt offers Change to Always Allow, tap it.
4. For every other pop-up (Notifications, Bluetooth, etc.) tap Allow / Yes / Always Allow.
5. Go through the remaining in-app screens and tap I Understand on each.
6. Double-check location: Settings›Apps›Hub›Location must be Always, and Precise Location must be on. Fix it here if the in-app prompt was missed. Hub location = Always, Precise Location on.

4Confirm all apps are installed

Keep the phone on Wi-Fi and power. Apps install on their own — you do not need the App Store.

1. Wait until no icon on the Home Screen is gray, shows a progress ring, or says Waiting… / Loading…. Every app icon is in full color and opens.

6Rover & Haiku — first launch

Each app only needs to be opened once so its prompts are answered. Do not sign in.

8Case, pack & ship

Case

1. Put the phone in its case. Make sure the label is flat and not wrinkled under the case.
2. Power the phone off (hold the side button and either volume button, then slide to power off). Phones ship powered off.

Pack

1. Take the USB-C charging cable out of each retail box and keep it. Then discard the retail packaging (boxes, inserts, paperwork) — phones do not ship in their Apple boxes.
2. Pack phones into as few boxes as possible, padded so they can't shift or rub screen-to-screen.
3. Pack all charging cables in a separate box. Label it CHARGING CABLES — QTY ___.
4. Number every box (Box 1 of N) and write the phone count on the outside.
5. Put a packing list inside each box listing the serial numbers in that box. Enter the box number for each phone in the manifest.
6. Email the completed manifest to your BCH contact before the shipment leaves, then send the tracking number(s).

ADevice manifest

One row per phone, as an Excel or CSV file. BCH uses this to confirm every phone was set up and to find it by box.